Billing Policies for Premium Memberships

Payments and receipts

• All accounts are prepaid and activated once payment is received.
• To pay, select a membership option on the Join or Renew page.
• Billing is annual with auto-renewal, or monthly — depending on the plan you choose.
• Cancel anytime. If you cancel, your subscription won't renew, but your access continues until the paid period ends.
• Memberships are based on availability, not usage. Time already passed is not refundable, but you may cancel anytime and write to us for a refund on unused months.
• Auto-renewing plans are charged automatically. You'll get a notice before your subscription ends and can cancel anytime to stop the renewal. To do it yourself: log in (top right), open Member Menu, click Your Account, then View or cancel plans under Billing.
• Receipts are emailed immediately and are always available under Your Account in the Member Menu.

Frequently Asked Questions

What's the difference between free and premium content?

Our free content is a preview library anyone can view under "Free," including our free printable handout hub. Premium members get the full library — thousands of additional articles, handouts, PowerPoints, and recipes — plus new monthly content and a white-label newsletter. Professional and Gold members receive a license to distribute our content while their membership is active. Free and read-only material may not be shared with more than 15 people without written permission — just contact us to ask.

I want a handout but can't find it. Can you help?

Yes. First, check the free handout hub — new printables are added regularly. If it's not there, contact us and we'll help you find it or add it to our request list. A lot of what we make started as a request from someone in the field.

What if I had an account on the old system?

You keep everything. All of your time from the old system — and your auto-payments — remain up to date, applied to your new account, so you never lose any days. If your subscription lapsed, take out a new plan and use code GET15 to restore your old pricing.

How do I pay by check?

There's a link to a pay-by-check form on the Join or Renew page.

Can I change plans?

Yes. Under the Plans section of your account, click Join new plan or Change plan.

If I renew early, do I lose any days?

No. When you renew early, you keep all the days you already have plus all the days you purchase in your renewal.

Can I cancel anytime?

Yes. Canceling stops future renewals; your access continues until the end of the period you've paid for. Cancel yourself under Your Account → Billing → View or cancel plans, or contact us for help.